Frequently Asked Questions

What are the core values of Alice & Erin? At Alice & Erin, we curate and offer handpicked, high-quality products spanning home goods, jewelry, skincare, baby items, and more. Our core values revolve around the belief that self-care is not selfish and that giving thoughtful gifts is beneficial for overall well-being. We are committed to promoting self-care, quality, and the joy of gift-giving to enhance the lives of our customers.

"How do you choose what products to sell? At Alice & Erin, we take great care in selecting the products we offer to our valued customers. Our process involves carefully curating items from small businesses that share our commitment to high-quality ingredients and craftsmanship. We prioritize partnering with small-batch businesses that prioritize quality over quantity and do not sell their products on large online platforms like Amazon. By working closely with these passionate artisans and entrepreneurs, we ensure that each product we offer is a unique, handpicked gem that aligns with our dedication to providing exceptional quality and a one-of-a-kind shopping experience.

"I would like to have my products on your website, how do I do that?  If you have a product that you think fits our website and our core values, please reach out to us at erin@aliceanderin.com 

What is your return/refund policy? We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. To start a return, please review our full return policy and contact us at erin@aliceanderin.com. 

How does shipping work? You will receive an email confirmation once your order has been successfully placed—Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. Please review our shipping policy here

Do you offer International shipping?  We are excited to announce we now ship to Canada.  We are working on expanding to other countries. Thank you so much for your patience as we expand our international presence. 

How do I unsubscribe to your emailing list? To unsubscribe to our email list, please find an email from us  and click at bottom of email where it says unsubscribe. 

I have another question, who do I contact? Please email erin@aliceanderin.com for all questions.